Recently I was out visiting a library prospect, speaking with them about changing their magazine subscriptions over to our service, when I was ask to differentiate ourselves from the other subscription services.  She said “Tell me 5 ways you are different than the other subscription agents.”  I absolutely love it when I am asked to do something like this because it gives me permission to brag about our company!  And as soon as she asked this, I immediately knew the question would make a great blog post.

I ended up making a video to answer that question, so please feel free to view the video to see the ways we are different.  I’ll also outline them below the video.

Response Time

We constantly hear thanks and praise for the way we respond to emails, questions, claims and voice mails.  It’s a top priority of ours to show our customers they are important to us by being fast, efficient and effective in our communication.  You will be able to see a difference in the way we respond.

Pricing Structure

Libraries save money on their magazine subscriptions with us.  We are very competitive when it comes to our pricing structure and will be more than happy to provide a quote to prove it.  We’re not out to be the cheapest subscription vendor but we are out to be the best subscription service focused on libraries that there is.  We’ll help you save money!

Online System

It’s 2013, so our customer interface should reflect this.  We want to give you all of the information you need at your fingertips and make ordering, renewing and managing your magazine subscriptions simple and easy.  Our online system is different because it’s easy to use, intuitive, full of details about your account and gives you the option to take the entire ordering and renewing process online.

Renewal Process

Renewing your magazine is something you have to do only once a year and we are out to make it as easy as possible.  It does not need to be as cumbersome as other agencies make it.  We’ve simplified the process and let you do it all online or by traditional means.  The option is yours!

Our Helpful Attitude

I believe this is where you’ll see the biggest difference on a personal level.  We want to help, we want to be a helping hand and we want to always show our appreciation and gratefulness.  You’ll see a difference in the way we respond to you, offer our help and by the way we get results when we’re asked to do something.  We are very intentional in the way we treat our customers and want our library customers to know how important they are.